Ticketflap Terms and Conditions
“Ticketflap”, “Us” and “We” mean Total Ticketing Ltd.
“Site” means the Ticketflap website and all the services connected within
“Host” means the third party supplier of Tickets for Events including, but not limited to: Venues, Artists, Promoters, Event Organisers or others
“Event” means the individual event or events promoted on the Ticketflap site for which Tickets are available
“Tickets” are the right of admission to an Event
“You” means the individual purchasing tickets using this Site
Welcome to Ticketflap.
Ticketflap is a digital ticketing box office platform, which enables Event Hosts to promote and sell Tickets for their Events. At no stage do We purchase the Tickets, set the Ticket prices nor determine the individual Event conditions of sale. We simply collect the Ticket money on behalf of the Host and supply them with the details of Your booking, along with the Ticket revenue. Ticketflap charges You a booking fee for this service. Ownership of the Tickets and rights to grant entry to the Event remain with the Event Hosts and do not pass to Ticketflap at any time.
Please read all of our terms and conditions carefully. By using this site and registering to buy tickets, You will have complied to have agreed and accepted all the terms below.
To buy Tickets You must be a registered user of the Site. To be a registered user of the Site, You agree to a) provide true, accurate, current and complete information about Yourself as prompted by the Site registration form and b) maintain and promptly update the registration data to keep it true, accurate, current and complete.
You are responsible for all information posted using Your account, including instances where anyone using Your email address and password has accessed the Site. It is Your responsibility to keep Your password secure and protected to prevent such access.
In cases where an event is cancelled, or does not take place for any other reason, You will receive a refund from Ticketflap. The amount refunded will be the full ticket price less a refund handling fee and the booking fee paid at the point of purchase will be non-refundable.
If a full or partial refund is requested by You for any other reason, the Event Organiser will review the situation on a case-by-case basis. The decision on whether or not to refund any or all of the ticket price will be at the Event Organiser’s sole discretion.
Refunds will be made back to the card used to make the purchase and will take between 5-7 working days to complete.
Event/Venue Rules and Regulations
Tickets are issued subject to the Rules and Regulations of the Event, issued by the Host and the venue. Full details are available from the Host on request. You and all other Ticket holders in Your party must comply with all relevant statutes, safety announcements and venue regulations whilst attending the Event.
General conditions across all Events:
• Ticket holders must be able to produce acceptable proof of name and age
• The right of admission is reserved by the Event Host and venue. You may be refused entry or ejected for anti-social behavior or other activity deemed inappropriate
• The right is reserved to alter, amend, add, withdraw or substitute Event artists, prices, date, venue, capacity, age restrictions and times
• Recording equipment of any description may not be used without the express written approval of the Event Host
Ticketflap, at its sole discretion, may terminate Your password, account(s) and/or Your right to use the Site at any time for any reason or no reason, including, without limitation, for lack of use, failure to timely pay any fees or other monies due, or if Ticketflap believes that You have violated or acted inconsistently with the Terms and Conditions herein contained or against the letter of spirit of these Terms and Conditions.
The Copyright, trade marks and all other intellectual property rights in the material contained in the Site, belong to Ticketflap and may not be used in any manner without written consent from Ticketflap.
DISCLAIMER OF WARRANTIES.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TICKETFLAP HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. TICKETFLAP MAKES NO WARRANTY THAT: (I) THE SITE WILL MEET YOUR REQUIREMENTS, (II) THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE WILL BE ACCURATE OR RELIABLE, (IV) THE QUALITY, SAFETY OR LEGALITY OF ANY CONTENT, PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU, OR EVENTS ATTENDED, THROUGH THE SITE, OR THE SERVICES THEMSELVES (OR ANY PART THEREOF), WILL MEET YOUR EXPECTATIONS, OR (V) ANY ERRORS IN THE SITE WILL BE CORRECTED. TICKETFLAP IS NOT RESPONSIBLE AND SHALL HAVE NO LIABILITY FOR THE CONTENT, PRODUCTS, SERVICES, ACTIONS OR INACTIONS OF ANY USER, BUYER OR OTHER NON-ORGANIZER, ORGANIZER OR THIRD PARTY BEFORE, DURING AND/OR AFTER AN EVENT; AND TICKETFLAP WILL HAVE NO LIABILITY WITH RESPECT TO ANY WARRANTY DISCLAIMED IN (I) THROUGH (V) ABOVE. YOU ACKNOWLEDGE THAT TICKETFLAP HAS NO CONTROL OVER AND DOES NOT GUARANTEE THE QUALITY, SAFETY OR LEGALITY OF EVENTS ADVERTISED, THE TRUTH OR ACCURACY OF ANY USERS' (INCLUDING BUYERS', OTHER NON-ORGANIZERS' AND ORGANIZERS') CONTENT OR LISTINGS, OR THE ABILITY OF ANY USER (INCLUDING BUYERS, OTHER NON-ORGANIZERS AND ORGANIZERS) TO PERFORM, OR ACTUALLY COMPLETE A TRANSACTION. THE FOREGOING DISCLAIMERS SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW. Notwithstanding the foregoing, You may report the misconduct of users, Buyers, other non-Organizers, Organizers and/or third parties in connection with the Site to Ticketflap. Ticketflap, at its sole discretion, may investigate the claim and take necessary action.
LIMITATION OF LIABILITY
TICKETFLAP SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES OR UNDER ANY LEGAL THEORY, WHETHER IN TORT, CONTRACT, OR OTHERWISE, WITH RESPECT TO THE SERVICES, OR ANY OTHER SUBJECT MATTER OF THIS TOS, FOR: (I) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF TICKETFLAP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), (II) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES, (III) AMOUNTS IN EXCESS OF US$100.00 IN THE AGGREGATE FOR ALL CLAIMS WITH RESPECT TO THE SITE, OR (IV) ANY MATTERS BEYOND TICKETFLAP’S REASONABLE CONTROL. TICKETFLAP SHALL HAVE NO LIABILITY WITH RESPECT TO ANY OF YOUR CONTENT OR ANY CONTENT OF ANY OTHER USER OF THE SITE. IN ADDITION, TICKETFLAP IS NOT AFFILIATED WITH, AND HAS NO AGENCY OR EMPLOYMENT RELATIONSHIP WITH, ANY THIRD PARTY SERVICE PROVIDER USED IN CONJUNCTION WITH THE SITE, AND TICKETFLAP HAS NO RESPONSIBILITY FOR, AND HEREBY DISCLAIMS ALL LIABILITY ARISING FROM, THE ACTS OR OMISSIONS OF ANY SUCH THIRD PARTY SERVICE PROVIDER. THE FOREGOING LIMITATIONS SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
IN CONSIDERATION OF BEING PERMITTED TO ACCESS AND USE THE SITE, YOU HEREBY AGREE TO RELEASE TICKETFLAP, AND ITS AFFILIATES, AND EACH OF ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, CO-BRANDERS, OTHER PARTNERS, AND EMPLOYEES FROM ALL DAMAGES (WHETHER DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR OTHERWISE), LOSSES, LIABILITIES, COSTS AND EXPENSES OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH DISPUTES BETWEEN YOU AND THIRD PARTIES (INCLUDING OTHER ORGANIZERS, BUYERS, AND OTHER NON-ORGANIZERS) IN CONNECTION WITH THE SITE,
1. Your Details And The Purposes For Which Information Is Used
1.1 You will need to register to become a member of the Site ("Member") if You wish to enter certain areas of, or to use some services available via, the Site or any Apps.
1.2 When registering as a Member and purchasing Tickets, You must provide Us with the following personal information (among others):
(a) Your name;
(b) Your credit/debit card billing address;
(c) Your email address.
1.3 This personal information and any other information You provide to Us via the Site or any Apps is required in order to process Your order, manage Your Member registration with us and to provide You with information and offers about Events and Event Hosts.
1.4 On registering with us You will be able to view Your registration details through the My Account page using Your email address and the password You have chosen.
1.5 You will be able to edit all the details You have given Us through the My Account page by using Your email address and password.
2. Passing On Your Details
2.1 In processing Your order, We will only pass on personal information about You to third parties such as is necessary to enable Us to process the payment for Your order and to fulfill Your order, restricted to those third parties such as the Hosts of any events for which You have bought a ticket.
2.2 We will use Your name, email address and any interests or preferences You provide to Us to keep You informed of forthcoming Events and offers relating to Events and Event Hosts. You may withdraw Your consent for the provision of this information at any time either through the My Account page or by unsubscribing via the newsletters.
2.3 Furthermore, We may, only with Your prior consent, pass on Your personal information and any interests or preferences You provide to Us to Event Hosts, who may contact You directly with marketing materials about their events and offers. Once You have given consent You can, at any time, ask Us to cease passing on Your personal information (by sending an email to email@example.com), and You may ask any third parties to whom Your information has been passed to cease using Your personal information.
2.5 In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform certain services they provide to us.
Certain third-party services, such as payment gateways and other transaction or payment processors are required to abide by security standards imposed on them, such as the Payment Card Industry Data Security Standard (PCI-DSS), which is a set of security standards designed to ensure that all payment processors that accept, process, store or transmit credit card information maintain a secure environment. All direct payment gateways we utilise adhere to PCI-DSS, which is a joint effort of brands like Visa, MasterCard, American Express and Discover, to safeguard card data handling.
Whilst we shall not store your credit card information, such payment gateways and other transaction or payment processors, under PCI-DSS, may store your purchase transaction data for only as long as is necessary to complete the transaction and thereafter for only as long as it is required by law.
Such third-party payment gateways and other transaction or payment processors and other third parties, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
3.1 All payment processing and transactions are done via a secure server and data transmissions are protected using SSL encyrption.
3.2 Whilst We strive to protect Your personal information, no data transmission over the Internet can be guaranteed to be totally secure and therefore We cannot ensure or warrant the security of any information You send to us. You provide us with information via this Site at Your own risk.
3.3 We do not store your payment card information which is handled entirely by our payment processors.
4.1 Our Site uses 'Session cookies' which track Your browser session. These do not store any information on Your computer but merely allow our Site to recognise Your order and its contents and whether You are logged in to Your account.
5. Transferring Your Information Abroad
5.1 Information submitted by You to Us may be transferred abroad for the purpose of performing the contractual obligations owed by Us to You under Our Terms and Conditions.
6. Access and Correction of Personal Information
6.1 You have the right to request access to and correction of information held by us about you. If you wish to access or correct your personal data, please edit your member registration details through the My Account page on the Site or contact us at firstname.lastname@example.org. We have the right to charge a reasonable fee for the processing of any data access request.
7. Customer and Cardholder Correspondence
Total Ticketing Limited
3/F, Hong Kong and Macau Building
156-157 Connaught Road Central
Total Ticketing Pte Limited
60 ALBERT STREET
#14-01 OG ALBERT COMPLEX
Total Ticketing Limited (UK)
Suite 11, Penhurst House
352-356 Battersea Park Road
Total Ticketing Japan LLC
Matsudo, Chiba, Japan
Corporate Number 8040003011272
8. Governing Law